It is generally possible to use our website without providing personal information. When data is collected, it is on a voluntary basis and will never be passed on to third parties without your explicit authorisation.
Contents
Collection of Personal Information
In order to provide our services, we collect personal information based on the type of interaction (online, offline, by phone). We have absolutely no right to commercialise or share your information with third parties, except in the cases mentioned in this statement.
Personal Contact Information
Name, delivery address, phone number, email address. This information is collected during registration, online purchases, customer service requests and email subscriptions. It may be stored in your account profile.
Account Registration Information
Email address, username and password. Your password remains confidential and is never shared with third parties. You can modify your credentials in your account settings.
Demographic Information
Geographic location (postal code, country/region), frequently viewed products and preferred language. Collected during registration and browsing the site.
Technical Information
IP address, operating system, ISP, browser type. This information is collected automatically via cookies and tracking technologies.
Website Usage
Pages visited, links clicked, time spent, products viewed. This data is collected via technologies such as cookies, Yandex Metrica or Google Analytics.
Consumer Feedback
Product reviews, questions/answers, stock or quotation requests, customer feedback. Information voluntarily shared about your experience.
Social Network Information
Information from your profile on third-party social networks (Facebook, Twitter, etc.) that you authorise to be shared with us: name, email, profile picture, etc.
Payment Information
Credit/debit card, PayPal, bank transfer. Includes the name and billing address associated with your payment method.
Protection of Children
ELFCAM does not sell products to children under the age of 16. Minors must use our website under the supervision of their parents or guardians, and we recommend that parents regularly monitor their children’s online activity.
Mobile Information
If you connect via a mobile device: identifier, brand, type of device, operating system and carrier.
Use of Personal Information
Information is collected to provide you with services and products. Every transfer is performed in accordance with this statement and the applicable laws.
Account Maintenance
Administration of your account, satisfaction and optimisation programmes associated with your profile and purchase history.
Customer Service
Responses to your information requests, stock requests, quotations, technical solutions. Provided by email, phone or online chat.
Improvement and Personalisation
Improvement of our products and services, personalisation of your experience on our sites, and encouragement to take part in optimisation processes through comments and reviews.
Third-Party Social Networks
Integrated sharing features (Facebook, Twitter) to share products/news with your friends.
Order Fulfilment
Processing and delivery of your orders. Your information is shared with payment and logistics providers to fulfil the order.
Marketing
Sending marketing emails to inform you about our products and services. You can unsubscribe at any time.
Security and Internal Research
Maintenance of daily operations, security of our websites and applications, internal demographic studies.
Management of Personal Information
Your Rights (Access, Correction, Deletion)
You have the right to review, correct, update, delete or modify all your personal information. You can update your profile at any time and unsubscribe from marketing emails via My Account or the « unsubscribe » link.
Retention and Deletion
ELFCAM retains your data for as long as your account is active or in accordance with our legal obligations. At the end of the retention period, your data will be irreversibly deleted.
Security Protection
We use physical, electronic and administrative safeguards to protect your data. All transactions are encrypted using SSL (Secure Socket Layer) technology. In the event of a data breach, ELFCAM will inform you as quickly as possible.
Contact Us
For any question regarding your personal data:
📞 +44 (0)7 45 81 56 618
📞 +49 (0)800 0007806
🇫🇷 ELFCAM — 6-8 Rue du Travy, 94320 Thiais, Greater Paris, France
🇩🇪 ELFCAM — Georgenhauser Str. 16, 4409 Messel, Frankfurt am Main, Germany
Requests will be processed within 10 business days.
Dispute Resolution
If you have any complaints regarding our compliance with this policy, please contact us first. We will investigate and attempt to resolve complaints about the use of your personal information.
For any unresolved issue, you can consult the European Commission Online Dispute Resolution Platform. We are ready to take part in an out-of-court conciliation procedure.
